DELHI- Passengers aboard Air India (AI) Flight AI 2382 from Delhi (DEL) to Singapore (SIN) experienced a frustrating delay of 8.5 hours on Saturday, May 31, 2025, due to persistent technical problems. The aircraft attempted to take off twice but had to abort both attempts, causing considerable discomfort for passengers and disruption to their travel plans.
The Airbus A321 was grounded for several hours as passengers were initially kept inside the aircraft before being deboarded and brought back to the terminal. Air India later acknowledged the technical glitch and offered options for rescheduling or refunds.
Air India Singapore Flight Cancelled
Flight AI 2382 was scheduled to depart from Terminal 3 of Indira Gandhi International Airport (DEL) at 12:55 PM, heading to Singapore Changi Airport (SIN).
Although the flight started taxiing slightly ahead of schedule at 12:47 PM, it was abruptly turned back due to a technical issue.
Inside the Airbus A321, passengers were informed of the problems but remained seated for over three hours as maintenance crews worked on the issue.
A second attempt at departure was made, but the aircraft moved only 10 meters from the parking bay before the issue recurred.
The captain aborted takeoff once more, and the plane returned to the gate.
Passengers, including senior citizens and those with connecting flights, expressed concerns over the lack of timely updates and insufficient provisions during the delay.
Initially, only popcorn was served while waiting, and full meals were only provided by 6:45 PM, hours into the ordeal after passengers were finally disembarked and taken to the terminal via shuttle buses.
Airline Response
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Abhiraj Singh, a student at the National University of Singapore, highlighted the uncertainty and poor communication, particularly for those with onward travel arrangements.
Sahaj Agarwal, who was traveling to Vietnam through Singapore, reported health issues due to the delayed food service.
The disruption led to physical discomfort and emotional stress for many passengers. Air India acknowledged the problem as a technical malfunction, confirming that options for complimentary rescheduling or full refunds were made available.
Despite initial expectations for an 8:30 PM departure, the flight eventually took off at 9:25 PM, more than eight hours later than scheduled.
Operational Challenges
This incident raises concerns regarding the reliability of maintenance and crisis management at Air India (AI).
Prolonged delays without adequate passenger support have led to calls for better protocols and services.
For international routes where many passengers have tight connections, such delays can result in missed flights and additional expenses.
Although the airline did eventually provide refunds and meals, their response came after hours of waiting, highlighting the need for more proactive customer service management.
While technical difficulties are not uncommon in aviation, the failure to resolve issues promptly or communicate effectively can severely undermine passenger trust.
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Based on an article from aviationa2z.com: https://aviationa2z.com/index.php/2025/06/02/air-india-delhi-singapore-flight-cancelled-twice/?utm_source=rss&utm_medium=rss&utm_campaign=air-india-delhi-singapore-flight-cancelled-twice
