DELHI- Passengers aboard Air India (AI) Flight AI 2382 from Delhi (DEL) to Singapore (SIN) encountered an extensive delay of 8.5 hours on Saturday, May 31, 2025, caused by persistent technical problems. The flight attempted take-off twice but was aborted both times, resulting in significant passenger discomfort and the disruption of travel plans.
The Airbus A321 remained on the ground for hours, with passengers initially confined inside the aircraft before being deboarded and escorted back to the terminal. Air India later acknowledged the issues and offered options for rescheduling or refunds.
Air India Singapore Flight Cancelled
Flight AI 2382, operated by Air India (AI), was intended to depart from Terminal 3 of Indira Gandhi International Airport (DEL) at 12:55 PM, heading towards Singapore Changi Airport (SIN).
Although it began taxiing slightly ahead of schedule at 12:47 PM, the aircraft was forced to turn back due to a technical malfunction.
Passengers aboard the Airbus A321 were informed of the issue but remained seated for over three hours as maintenance efforts were undertaken.
A second departure attempt was made, but the aircraft only moved 10 meters from the parking bay before the issue arose again.
The captain again aborted the take-off, returning the plane to the gate.
Passengers, including seniors and those with connecting flights, expressed concerns about the lack of timely updates and insufficient accommodations.
Initially, only popcorn was offered during the prolonged wait. Eventually, passengers were taken back to the terminal by shuttle buses, with full meals provided only by 6:45 PM, hours into the situation.
Flight Incident Image
Airline Response
Numerous passengers, including international students and transit flyers, expressed their dissatisfaction.
Abhiraj Singh, a student at the National University of Singapore, highlighted the uncertainty and poor communication, particularly for those with onward travel plans.
Sahaj Agarwal, traveling to Vietnam via Singapore, voiced concern over the health impacts due to delayed meal service.
The disruption caused not only physical discomfort but also emotional stress for many passengers. Air India acknowledged the issue, attributing it to a technical malfunction, and confirmed that passengers were offered options for complimentary rescheduling or full refunds.
Despite earlier expectations for an 8:30 PM departure, the flight ultimately took off at 9:25 PM, more than eight hours after its intended schedule.
Operational Challenges
This incident raises questions about the maintenance reliability and crisis management capabilities of Air India (AI).
Extended delays without adequate passenger support have sparked calls for enhanced operational protocols.
For international flights, where many travelers depend on tight layovers, such delays can lead to missed connections and unexpected costs.
The airline’s response, while including refunds and food provision, came after significant waiting time, indicating a need for more proactive service management.
Though technical issues are common in aviation, failure to resolve them swiftly or communicate effectively can severely erode passenger trust.
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Based on an article from aviationa2z.com: https://aviationa2z.com/index.php/2025/06/02/air-india-delhi-singapore-flight-cancelled-twice/?utm_source=rss&utm_medium=rss&utm_campaign=air-india-delhi-singapore-flight-cancelled-twice
